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Do I have to install the software? How?
I downloaded the file but now I cannot see it on my computer. Where is it?
Where are my products?
Do I get a hard copy or copy on disk?
I am not getting the newsletter anymore. Why?
Cannot initialize installation error
Why am I getting an encryption error message when I try to open the Adobe Acrobat eBooks?
What will my credit card charges say?
Do you have a reseller program or an affiliate program?
I cannot log into the forum
Do you have your books in print (paperback/hardcover)?
Note to users with their Windows system set to a non-English language: ActiveX errors
How do I open the eBooks?
What is MDAC and why is the setup program installing it? Why am I being told that my Internet Explorer installation is not up to date?
How do I unsubscribe?
The price I have for one of your products advertised on an old publication is different from your current online price. Which one applies?
Resolving errors
I need more detailed download and installation instructions and help
Is there an Apple Mac version available?
I don't have a credit card. Can I pay by check or other way?
Printing the eBooks
Starting the software
What is your PayPal email address for receiving funds?
Trial/Full Versions
Unlocking your software
The links in my eBook won't work
I can't print the book or the book stops printing at a certain page
Are software upgrades free?
I can't find the download link to the products I purchased
Adobe Acrobat will not open my eBook
Trial/Full Versions
Upgrading software versions
Error: The 'Microsoft.Jet.OLEDB.4.0' provider is not registered on the local machine.
Q: Do I have to install the software? How?
Do I have to install the software? How?
A:
Yes, you do have to install the software (eBooks do not need any installation - just open them through the free Adobe Acrobat Reader from www.adobe.com). Once you have downloaded the software to your computer's desktop (or whatever folder you saved it in), double-click on it. This will launch the setup program. Follow the steps as they are given to you. This will install the software.
Q: I downloaded the file but now I cannot see it on my computer. Where is it?
I downloaded the file but now I cannot see it on my computer. Where is it?
A:
You should save the files to your Windows Desktop so you can find them easily and quickly once you finish downloading. If you downloaded a product but now cannot see it on your computer, it means you saved it in a folder on your computer but you did not check to see which one it was. When you originally downloaded the files you should have saved them to your Windows Desktop (or another folder that you know the location of or are familiar with). Have a look there first. If they are not there, you may have saved them to the default download folder which is usually My Documents or My Download Files. If they are not there, the easiest thing to do is to download them again. In that case, go back to the download links and download from there and this time save it to the Windows Desktop.
Q: Where are my products?
Where are my products?
A:
There is an e-mail that should have been sent to you usually within 10 minutes of purchase with links to the download page where you could download your eBooks, software and bonuses (depending on what you purchased). Please have a look at your e-mail box for that e-mail. Please allow up to 7 hours (except for eChecks, which take longer) for the product delivery emails to be sent to you. Sometimes the internet takes longer than normal to deliver emails. If after 7 hours you still have not received your products, contact us so that we may look into it. If you paid by eCheck (digital check/check online), the email bearing your product download links may be delayed for about 3 to 10 BUSINESS days until your check is cleared. The whole process is automated. As soon as your check clears, you will instantly get an email with details as to how you can collect your products.
Q: Do I get a hard copy or copy on disk?
Do I get a hard copy or copy on disk?
A:
Your purchase does not include a hard copy of the eBooks or the software. All products are delivered as downloadables only, unless specifically stated otherwise on the product details pages. This allows us to keep the price low for you.
Q: I am not getting the newsletter anymore. Why?
I am not getting the newsletter anymore. Why?
A:
This is how our newsletter works: We have programmed a set of articles into it and you automatically start getting these articles when you subscribe. These are the automated articles in the archive. In addition to that, you also get any new article that we write, whenever that is done. We do not always have a new article on a regular schedule. So what can happen is that after a few months of receiving the articles in the archive you may have received all that we have in the archive. At that time, no more will be sent to you, but you are still subscribed. You will, from then on, only receive the new ones whenever they are written (we do not have a fixed regular schedule for writing new articles at this time). As long as you did not unsubscribe yourself, please rest assured that you are still subscribed and will receive anything new that we may have in future.
Q: Cannot initialize installation error
Cannot initialize installation error
A:
If you get an error message that looks like this: "Cannot initialize installation. File size expected 18512916, File size received 737280" or similar when you download and try to run the installation file, it means you only downloaded part of it. This could have happened either because your internet connection was interrupted on your end, or because you tried to download a file while we were in the middle of updating it (e.g. when we are uploading a new version of the software). The best way to solve this is to wait 30 minutes just to ensure that any updates going on in our servers are complete, and then re-download the file. That will fix it.
Q: Why am I getting an encryption error message when I try to open the Adobe Acrobat eBooks?
Why am I getting an encryption error message when I try to open the Adobe Acrobat eBooks?
A:
This can happen when you try opening the eBooks with an older version of Adobe Acrobat Reader than is supported by the version of the eBook you wish to open. The eBooks are not encrypted and you do not need any passwords to open them. To fix this problem, simply download and install the latest edition of the free Adobe Acrobat Reader version 7 from www.adobe.com.
Q: What will my credit card charges say?
What will my credit card charges say?
A:
This depends on how you bought your products. We give you a choice of two payment systems. If you chose to pay by PayPal, then you credit card charges will reflect PayPal or perhaps PayPal*ImagesOfOne. If you chose to pay by 2CheckOut (2CO), then you credit card charges will reflect 2CheckOut/2CO or perhaps 2CheckOut/2CO*ImagesOfOne. Please make a mental note of this so that when you credit card statement arrives you will know what to expect.
Q: Do you have a reseller program or an affiliate program?
Do you have a reseller program or an affiliate program?
A:
Yes! We have very attractive affiliate and reseller programs that pay very well and provide great returns. The affiliate program pays up to 50% commission and covers all our products here (unless otherwise stated). We also have a resale rights exchange with authors of books related to our client's interests. All the details are available on the affiliate program and reseller program sections on our web site.
Q: I cannot log into the forum
I cannot log into the forum even though I am using the right username and password.
A:
Please got o the Forum, then go into the Using This Forum topic under the Support category.
Q: Do you have your books in print (paperback/hardcover)?
Do you have your books in print (paperback/hardcover)?
A:
A Happy Pocket Full of Money, Who Am I?, Raising Humans, Diet Liberation, and the other major titles that we carry, published and written by David Cameron, will be available in print in paperback sometime in late 2005. The paperback editions, when available, will be sold separately directly from our publisher or from bookstores and online stores such as Amazon.com. When the paperback editions are available, we will announce this on our newsletter and put the information up on this web site.
Q: Note to users with their Windows system set to a non-English language: ActiveX errors
Note to users with their Windows system set to a non-English language: ActiveX errors
A:
Note to users with their Windows system set to a non- English language: If you get an ActiveX error when using the software and your computer is set to display and use non- English language characters, change it back to English and the error should stop. To change, see the language icon at the bottom right of your screen in the Windows tasks pane (where the clock is shown)
Q: How do I open the eBooks?
How do I open the eBooks?
A:
Once you have downloaded the eBooks to your computer's desktop (or whatever folder you saved it in), start your eBook reader (Adobe Acrobat, Microsoft Reader or Palm Reader). Then, from your reader's File menu, select the Open menu item. A file selection box will come up listing your computer's folders. Select the folder where you downloaded your eBook to and select the eBook. Step-by-step, this is how you do it: Open Adobe Acrobat Reader (or the reader you wish to use) by clicking your Windows "Start" button, then "Programs" >> "Adobe Acrobat" >> "Acrobat Reader". Once the reader starts, click on its "File" menu item, then "Open", then select your folder where you downloaded the eBook to, and open the eBook from there.
Q: What is MDAC and why is the setup program installing it? Why am I being told that my Internet Explorer installation is not up to date?
What is MDAC and why is the setup program installing it? Why am I being told that my Internet Explorer installation is not up to date?
A:
On some computers, when installing some of our software products, the installation may tell you that it requires installing MDAC. MDAC stands for Microsoft Data Access Components. These are files created by Microsoft to allow various data access procedures. If your computer does not already have these Microsoft components installed, you would be asked to have them installed. These are completely safe for your computer as they are designed and built by Microsoft. We have nothing to do with them. MDAC also requires that your computer has Microsoft Internet Explorer 4 SP2 browser or above installed. As of this writing, the latest edition of Internet Explorer is version 6. if your computer has a browser older than Microsoft Internet Explorer 4 SP2 on it, you will be asked to first install a newer version before the installation proceeds. To get a newer, free version of Internet Explore (if you are asked to), please go to: http://www.microsoft.com/ie/
Q: How do I unsubscribe?
How do I unsubscribe?
A:
To unsubscribe, please click on the link at the bottom of every newsletter that we send (link may not appear on special mailings). This link will automatically unsubscribe you.
Q: The price I have for one of your products advertised on an old publication is different from your current online price. Which one applies?
The price I have for one of your products advertised on an old publication is different from your current online price. Which one applies?
A:
Our online prices always reflect the most current prices. This includes any special prices advertised on our current publications such as advertising, articles, newsletters, press releases, software and books. The current prices are the ones that are accepted by our processing systems. If you have an old publication (or one digitized before the current version), you may see a different price mentioned for a product. This is normal on the internet as old and new materials exist simultaneously. Please note, however, that we accept and honor the current prices. There are various reasons why prices may be different during different times (such as policy, specials, testing, versions, etc) and the current prices reflect current conditions.
Q: Resolving errors
Resolving errors
A:
If you get an error, on some of our software products you will be given a screen that offers you the option to resolve the error online. Please choose to resolve online. When you do so, the software will check our online database to see whether this error has been reported before, and whether there is a solution for it already. If there is a solution, you will be told what it is. If not, the error details will be taken and we will look into it. You may also use the option on that error screen that allows you to report the error by email, including the variable dump (information to help us find the source of the error). If you do not get any of these options, simply email us your exact error details (exact error message) and a brief description of what you were doing when it happened, what happened, and what your computer details are (RAM, Windows version, free disk space). It is very hard to resolve an error with very few details provided so please do give us some clear details of what was happening when the error happened, how the error looked like or said, and what your computer details are. Thank you for your help :)
Q: I need more detailed download and installation instructions and help
I need more detailed download and installation instructions and help
A:
First, please read all the relevant FAQs here in the various categories. Then, read the Extra Download Instructions in the download section of our website. These complete instructions in these two sections are bound to help you through. If you still are having trouble, please contact us.
Q: Is there an Apple Mac version available?
Is there an Apple Mac version available?
A:
eBooks: All the eBooks can be read on Mac as well as Windows.
Software: However, all software is for Windows only. Sorry, no Mac software is available. At this time, we do not have any plans to make Mac versions of our software.
Q: I don't have a credit card. Can I pay by check or other way?
I don't have a credit card. Can I pay by check or other way?
A:
If you have a U.S. or Canadian checking account, you may pay by check. Check payments are only accepted online (eCheck/virtual check). To pay by check, simply proceed through checkout as normal. At some stage, you will be asked to select your payment option (credit card or check). You will also be given full instructions by the checkout process on how to pay by check online. Please note that purchases by check are not processed until your check clears. This may take 3 business days or so, and your products will be delivered to you automatically after the check clears. If you do not have a credit card or a U.S./Canadian checking account, you may see if you can have a friend of yours with a credit card to make the purchases for you and you pay them later in cash. For practical processing reasons, we do not take other payment fors such as wire transfers or non-U.S./Canadian checks.
Q: Printing the eBooks
Printing the eBooks
A:
Open the appropriate reader and open the eBook you wish to print. Then click on the "File" menu, then the "Print" menu item.
Q: Starting the software
Starting the software
A:
Once the software is installed, started like you would start any other programs such as Microsoft Word. You do so by going to the Windows "Start" button, then "Programs", then select the software's name.
Q: What is your PayPal email address for receiving funds?
What is your PayPal email address for receiving funds?
A:
Our PayPal email address for money transfers is paypal@imagesofone.com. For details on how to use this, please see PayPal.com.
Q: Trial/Full Versions
Trial/Full Versions
A:
The software products install in trial mode initially. When you purchase an unlock code, they give you the opportunity to unlock them into full-featured retail mode (use the File|Register or Upgrade... menu command in the software). The same file functions as a trial or as a full retail product, depending on whether the unlock code has been purchased and entered or not.
Q: Unlocking your software
Unlocking your software
A:
If you have purchased a software product, you will also be given an unlock code (this is on the download screen where you collect your product download). This code will unlock your trial software and turn it into a full retail version with all features enabled. To unlock the software, first start the software. A screen will come up asking you to enter your name and unlock code (if it simply starts without showing you this screen automatically, bring it up by selecting the "Register" menu item within the software). The way the unlocking program works is that it requires you to enter your name exactly as you entered it in the payment form when you were buying the software. This name will be given to you in the screen with the unlock code. (NOTE: If your trial version of the software does not have a field in the registration form that asks for your Registered Name, you are using an older version that uses an older unlock system from the one currently in use. Download the latest version, install it, and enter your registration details when asked for them.) To eliminate any chance of error, highlight the name from the email we send you with your software unlock code, use Copy to copy the name, then Paste it into the field on the unlock screen that asks for your name. The name is case- sensitive. Also, adding or removing any characters will not work, so Copy and Paste to ensure accuracy. Then, Copy the unlock code we give you in that email and Paste it into the field on the unlock screen that asks for the unlock code. The unlock code is specifically generated for your name and that is why they must match exactly. Once you have done this, click on the Unlock button, and your software will be permanently unlocked. Finally, close the software and start it again just to ensure that these new settings are saved and applied fully. IMPORTANT! Please *SAVE* your unlock code and name safely! Print it and file it or have it in your computer back up files. If your computer crashes and you need to re- install, you will need it. (Please do not share the name and unlock code - thank you! Refer your friends to our site to purchase their own copy.)
Q: The links in my eBook won't work
The links in my eBook won't work
A:
If you click the Web links in the eBook (usually the blue underlined text) and they don't take you to Web page, make sure your computer is connected to the Internet. If it is and they still do not work, you have two options. You can either type in the address manually into your browser or you can use your reader's Help menu to get specific help on how to browse from the eBook.
Q: I can't print the book or the book stops printing at a certain page
I can't print the book or the book stops printing at a certain page
A:
First of all, make sure that you are selecting the correct print options. The print options window gives you various options such as the option to select which printer to use, how many pages to print, which pages to print, and so on. Make sure that you are selecting settings that are appropriate to your computer. If it is still does not work, try restart to you computer and trying to print again. If it is still does not work, consult your reader's Help menu and find help on printing. Issues involving printing are not the problem of the eBook. They are usually the problem of the computer setup or configuration settings you have. If you cannot figure it out yourself, we suggest that you get help from someone who may be able to do so as this problem would be very specific to your computer and therefore hard to resolve via email. Another alternative would be to take your eBook file to a print center such as Kinko's and ask them to print and bind it for you. To do so, you would need to give them the eBook in Adobe Acrobat format. All print centers have Adobe Acrobat.
Q: Are software upgrades free?
Are software upgrades free?
A:
Minor upgrades are free. Major upgrades will either be discounted or not, as will be announced at the time. So, for example, if you have a version 1.x, all upgrades within version 1 are free for you. But version 2 or 3, when released, will either be full priced for you or at a discounted upgrade price, depending on various internal factors.
Q: I can't find the download link to the products I purchased
I can't find the download link to the products I purchased
A:
To download your products, follow these steps:
1. Click on the Log In link on the left side navigation bar on any page on our web site
2. Log in with your email and password (you can retrieve your password if you have forgotten it)
3. You will be taken to your account page. Click on the Order tracking and collecting link
4. All your orders will be listed. Click on the order containing the products you wish to fetch
5. You will be taken to a page with a list of your products and download links to them
Q: Adobe Acrobat will not open my eBook
Adobe Acrobat will not open my eBook
A:
If you have installed Adobe Acrobat and you double-click on your eBook and it still does not open there are two possible reasons for this. 1. You are using an older version of Adobe Acrobat. Our eBooks with only open on version 6 and above of Adobe Acrobat. If you have version 5 or lower, please upgrade to a new version. The readers are free and you can download them from www.adobe.com. At current writing, the latest version of Adobe Acrobat is version 6. The other reason: 2. If you have the latest version of Adobe Acrobat installed, you will need to open it manually first the first time so that you may agree to Adobe's license agreement. Once you do this, it will register in your system and from then on you can start your eBooks by double clicking on them directly.
Q: Trial/Full Versions
Trial/Full Versions
A:
The software products install in trial mode initially. When you purchase an unlock code, they give you the opportunity to unlock them into full-featured retail mode (use the File|Register or Upgrade... menu command in the software). The same file functions as a trial or as a full retail product, depending on whether the unlock code has been purchased and entered or not.
Q: Upgrading software versions
Upgrading software versions
A:
If you have already downloaded and are using our software products and are now downloading a newer version to upgrade, simply install the new software over the old one. Your databases and user information will be preserved automatically.
Q: Error: The 'Microsoft.Jet.OLEDB.4.0' provider is not registered on the local machine.
Error: The 'Microsoft.Jet.OLEDB.4.0' provider is not registered on the local machine.
A:
This error is coming up because your installation is being prevented from registering this Microsoft Jet 4 component on your system for some reason. A reinstallation of the software may fix the problem. You can also try installing the component manually directly from Microsoft's web site, and then run the software again. Please try this if the software reinstallation doesn't solve the problem. To get the component free, go to:
http://support.microsoft.com/kb/239114
On that page, jump directly to the section that says "Download the latest Jet 4.0 service pack" and select the one for your Windows version.
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Generated using FAQ Generator by Expinion.net
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